How advising works
One advisor, start to finish
You won't be passed between departments or repeat your story to strangers. When you begin planning with us, you're matched with a named advisor who learns how you travel — and stays with your booking until you're home.
Replies within one business day
Matching
Matched to how you travel
Your first answers — destination, style, timing, who's traveling — go to a real person, not a queue. We match you with the advisor whose experience best fits your trip: the expedition sailings, the river routes, the anniversary voyages.
You'll know their name, their direct email, and their phone number from the first reply. A second advisor is briefed on your file as backup, so you're never stranded if yours is traveling.
Standards
What you can expect, in writing
Response time
Every inquiry answered within one business day. If a full reply needs longer, we say so — and say when.
Named contact
One advisor owns your booking end to end, with a named backup who can see your file.
Pressure
No countdown timers, no manufactured urgency. Genuine supplier deadlines are shared; everything else moves at your pace.
The process
What happens after you inquire
Discovery call
Twenty to thirty minutes on your travel history, pace, must-haves, dislikes, and budget for the whole journey — not just the fare.
Planning brief
We write back what we heard, in your words. You correct it before we do any real work — no surprises later.
Two or three options
A short, opinionated list: why each fits, the main trade-off, total cost, and a clear recommendation. Never a catalog.
Reserve & prepare
You approve in writing. We book, then walk you through documents, dining, excursions, and transfers — and stay reachable while you travel.
Fees
How we're paid, plainly
For most cruise bookings, our compensation comes from the cruise line — at no extra cost to you. Where our work goes beyond a standard booking (complex multi-leg journeys, extensive land arrangements), we'll discuss any planning fee before undertaking the work, in writing, with the amount and what it covers.
You'll always know what we earn and what you pay. If a booking doesn't need us, we'll tell you that too.
Begin
Meet your advisor
The fastest way to meet the person who'd plan your trip is to describe the trip. Five minutes of questions; a considered reply within one business day.